A smiling woman wearing headphones stands in a clothing studio holding a tablet. Rails of clothes and stacked shipping boxes are visible, with a desk and laptop in the foreground.

Help Centre – Quick Answers and 24/7 Support from Our Courier Experts

Whether you’re arranging a one-off delivery or managing logistics nationwide, this Help Centre provides instant answers to our most frequently asked questions, with direct support available 24/7.

We are a UK-wide same-day courier company, offering fast, secure, and fully tracked delivery services. We collect from any UK location within 60 minutes and deliver direct.

Our clients range from large organisations to individuals, including:

  • Construction firms
  • Hire companies
  • Legal practices
  • NHS and private healthcare providers
  • Retailers and e-commerce fulfilment teams
  • Technology and media agencies
  • Local authorities and public sector teams
  • Private individuals needing fast, one-off deliveries

We operate across the entire UK. View our [Areas We Cover] page for regional coverage.

We operate 24/7 — including weekends and bank holidays.

Visit our [Open a Trade Account] page to apply. It’s free, and approval is typically within one working day.

No, we welcome one-off bookings. A trade account is recommended for regular business users.

We provide:

  • Same day delivery
  • Multi-drop routes
  • Wait and return
  • Timed and scheduled delivery
  • Dedicated vehicle services
  • Refrigerated and ADR-compliant transport

We collect from anywhere in the UK within 60 minutes, subject to availability.

Our network includes small vans, large vans, Luton tail-lifts, curtain-sided vehicles, refrigerated vans, and HGVs.

Yes. We deliver to homes, hotels, offices, warehouses, and other locations — commercial or private.

Yes, we regularly collect keys, phones, documents, and bags from hotels, homes, and workplaces and return them same day.

Yes, you can schedule future collections or recurring deliveries by date, time, and location.

Pricing is based on:

  • Collection and delivery postcode
  • Vehicle type
  • Any additional service requirements (e.g. two-person delivery, wait and return)

All quotes are confirmed upfront — no hidden fees.

Yes. Once quoted and booked, the price is locked in unless job details change.

No. Same-day delivery is our standard service. Prices reflect route distance and vehicle type.

Use our [Get an Instant Quote] form or contact us by phone or email.

  • Net monthly payment terms
  • Account-level fixed pricing
  • Priority service access
  • Monthly usage reports
  • Dedicated account manager
  • Centralised booking and billing

You’ll receive one invoice for all bookings in a calendar month, payable by the end of the following month.

  • Bank transfer
  • Visa
  • Mastercard
  • American Express (Amex)
  • Apple Pay
  • Google Pay

No minimum required. However, regular users gain the most value from the account benefits.

Yes. All jobs are tracked in real time with regular updates, and driver contact details are available upon request.

Yes. A digital proof of delivery (ePOD) is sent by email as soon as the job is completed.

Yes. For multi-drop bookings, you’ll receive confirmation at each stage or stop.

Yes, the named recipient can be called or messaged before arrival if requested at booking.

Yes. Every delivery is covered by Goods in Transit insurance as standard:

  • Courier vehicles: minimum £5,000 per consignment
  • Haulage (HGV): minimum £1,300 per tonne under RHA Conditions

We can arrange additional cover to match your declared value — simply let us know when booking.

Yes, we operate under:

  • RHA Conditions of Carriage for UK haulage
  • CMR Regulations for international road transport

Yes. You can request a quote or confirm a booking by phone, email, or through our online system.

We respond to emails within 30 minutes and answer most phone calls instantly. Contact us 24/7 on 0333 577 9535 or info@meretransportgroup.co.uk.

Yes, we specialise in urgent same-day collection and delivery. Let us know it’s time-critical when you contact us.

Yes, depending on status and timing. Contact us as early as possible to update or adjust details.